defining hospitality strategies
defining hospitality strategies
next.level.
hospitality*
next.level.hospitality* establishes and evolves unique brand concepts
and hospitality strategies, levelling up the customer journey by redefining
brand touchpoints.
Curating guest experiences according to their key moments leads to a consistency in the perception of quality and ultimately redefines the art of conceptual hosting.
services
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what you get:
An individual one-off next.level.hospitality* Brand Consulting on your specific brand-related theme.
process:
// 40 min. briefing call (phone call)
// review of your brand’s status-quo during the briefing call
// 2 hours of one-to-one Brand Consulting (video call) -
what you get:
// Brand Touchpoint analysis on location
// Brand appearance check
// "Tacheles Talk" (brand-feedback talk)
// Roadmap: manual for your unique brand boost
// 6–8 next.level.hospitality* touchpoint ideas for your brandduration:
Two days of “Deep Dive“ on location
(*within the radius of 300 km from Merano, Vienna or Graz; longer distances tbd) -
what you get:
// For the duration of 3 months we will work continuously on your brand strategy and (re)define your brand touchpoints to elevate the overall brand experience.
this includes:
// 7 individual 1:1 videocalls (each call 75 min.)
// individual WhatsApp Support (once a week)
the process:
// Our first call will be a guided online tour through your hotel or inn where I will get a first impresssion of your status-quo (make sure to have your print-products ready to hand so we can have a closer look at them, too)
// During the next 6 calls we will work on elevating your brand touchpoints or creating new ones.
// We take a close look at your hospitality philosophy and evaluate your USP (unique selling proposition).
// We analyse if your brand is in line with your personal vision. This is fundamental for personal and longterm business success.
// After each call I will check on you once a week via WhatsApp to ask how you cope with bringing our brand touchpoint concepts into reality.
defining
the art of
conceptual hosting
Conceptual hosting creates a unique and immersive experience for guests by focusing on a holistic perception of your brand and its touchpoints.
By understanding and carefully managing brand touchpoints, conceptual hosting can have a great influence on how guests perceive and connect with your brand. Ideally, they will become regular guests and be willing to spend more on memorable experiences and brand-related products.
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@nextlevel_
hospitality
